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Which

We’ve been named a Which? Recommend Provider over 10 years running, most recently for our broadband and mobile services.

moneywise

We won multiple awards at Moneywise magazine’s 2019 Home Finances Awards, including Best Value for Money.

defaqto

Our Home Insurance service has been awarded five-stars by independent financial information experts, Defaqto.

Full List of all our awards

Utilities Brand of the Year, 2018

Telecom Services Provider of the Year, 2017

Recommended Provider: 
 

  • Mobile, April 2020
     

  • Mobile, April 2018
     

  • Mobile, April 2017
     

  • Broadband, April 2020
     

  • Broadband, March 2019
     

  • Broadband, September 2018
     

  • Broadband, March 2018
     

  • Broadband, September 2017
     

  • Broadband, March 2017
     

  • Broadband, September 2016
     

  • Broadband, March 2016
     

  • Broadband, March 2016
     

  • Broadband, September 2015
     

  • Broadband, March 2015
     

  • Broadband, September 2014
     

  • Broadband, March 2011
     

  • Broadband and phone, March 2014
     

  • Broadband and phone, September 2013
     

  • Broadband and phone, April 2013
     

  • Home phone, August 2012 
     

  • Home phone, March 2011
     

  • Home phone, January 2011


Best Buy:
 

  • Wireless routers, October 2018
     

  • Phone and broadband bundles, February 2010
     

  • Broadband provider, September 2009
     

  • Home phone and broadband provider, December 2008

Home Finances Awards:
 

  • Best Value for Money, 2019
     

  • Best Customer Service, 2019
     

  • Best for Clarity of Bills, 2019
     

  • Best Money-Saving Tips & Gadgets, 2019
     

  • Best Value for Money, 2018
     

  • Best Customer Service, 2018
     

  • Best for Clarity of Bills, 2018
     

  • Best Money-Saving Tips & Gadgets, 2018
     

  • Best for Smartmeters, 2018
     

  • Best Value for Money, 2017
     

  • Best for Clarity of Bills, 2017
     

  • Best Money-Saving Tips & Gadgets – Utilities, 2017
     

  • Best Value for Money – Gas & Electricity, 2016
     

  • Best Customer Service – Gas & Electricity, 2016
     

  • Best for Clarity of Bills – Gas & Electricity, 2016
     

  • Best Money-Saving Tips & Gadgets – Utilities, 2016
     

  • Best Customer Service – Gas & Electricity, 2015
     

  • Best Value for Money – Gas & Electricity, 2015
     

  • Most Recommended Bundle Provider – Broadband, Landline and Mobile, 2015
     

  • Best Gas and Electricity Provider for Value for Money, 2014
     

  • Best Gas and Electricity Provider for Service, 2014


Customer Service Awards:
 

  • Most Trusted Broadband Provider, 2014

  • Five Star Rated Home Insurance, 2019
     

  • Five Star Rated Home Insurance, 2018
     

  • Five Star Rated Home Insurance, 2017

  • Five Star Rated Home Insurance, 2019
     

  • Five Star Rated Home Emergency Cover, 2019
     

  • Five Star Rated Home Insurance, 2018
     

  • Five Star Rated Home Emergency Cover, 2018

  • National Public Champion, 2017
     

  • National Public Champion, 2015

Institute of Customer Services:

  • 2nd in the Customer Satisfaction Index, 2016
     

UW Stock Market: 

  • Best Telecommunications PLC, 2014
     

Direct Selling News:

  • 15th Biggest Direct Selling Company, 2012
     

PLC Awards: 

  • Company of the Year, 2008